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All orders transacted on this website are in accordance with the process described at each stage of the transaction on the site.
Following completion of the 'Check Out' process and payment confirmation, an email will be sent to you confirming your purchase and advising the delivery status.
The contract between you and YarnFest shall be deemed as confirmed once your ordered items are ready for despatch; a further email is then sent advising you that the items have been despatched.
YarnFest endeavours to keep stocks of most products itemised on the website but cannot always guaranteed availability of products or delivery times.
Despatch of items in stock is usually 24-72 hours with next day delivery in most cases. Deliveries are by Royal Mail. Small Package or Parcel Service, please allow up to 7 days for receipt. 1st class mail and courier services are also available, please call us if you require that service and we will advise you a price. For items not available from stock we will, within 24 hours advise you a delivery date, should that delivery date not be acceptable you may cancel your order for those items and we will refund any payment that may have been made for those items.
All prices stated on the website include UK Value Added Tax (VAT) and at the prevailing rate.
Orders with a value in excess of £20.00 will be delivered free of charge using Royal Mail services.
Orders up to £20.00 in value will be charged on a weight basis:
Weight up to 300 grams - £1.25 (Applies to Single Patterns)
Weight up to 1000 grams - £4.75
Weight 1001 grams and over - Delivered free of charge to addresses in the UK
Weight up to 0.5 Kg - £ 4.95
Weight up to 1.0 Kg - £ 8.90
Weight up to 1.5 Kg - £11.90
Weight up to 2.0 Kg - £14.90
Weight up to 3.0 Kg - £23.80 *May ship in two packages
Weight up to 4.0 Kg - £29.80 *May ship in two packages
Weight up to 5.0 Kg - £38.70 *May ship in three packages
World Zone 1 (Americas, Canada, Africa, Asia & Far East)
Weight up to 0.5 Kg - £ 8.20
Weight up to 1.0 Kg - £14.60
Weight up to 1.5 Kg - £21.60
Weight up to 2.0 Kg - £27.90
Weight up to 3.0 Kg - £42.50 *May ship in two packages
Weight up to 4.0 Kg - £55.80 *May ship in two packages
Weight up to 5.0 Kg - £70.40 *May ship in three packages
World Zone 2 (Australia & New Zealand)
Weight up to 0.5 Kg - £ 9.20
Weight up to 1.0 Kg - £15.60
Weight up to 1.5 Kg - £22.60
Weight up to 2.0 Kg - £28.90
Weight up to 3.0 Kg - £44.50 *May ship in two packages
Weight up to 4.0 Kg - £57.80 *May ship in two packages
Weight up to 5.0 Kg - £73.40 *May ship in three packages
If you have any query please contact us, at firstname.lastname@example.org
Should you not be satisfied with your purchases, then you may return them to us. You will need to advise us a valid reason and depatch them to us within the ten days from the date on our original delivery note. All items returned (unless faulty) must be unused, in their original packing and or with labels as originaly supplied, all items unless faulty must be in a good re-saleable condition. Subject to these conditions being satisfied, a full refund will be made, in line with current consumer legislation for distance selling. Please notify us by telephone or email prior to returning goods or if you have any problems with a product or any aspect of our service. YarnFest will inspect all returns and reserves the right to reject false or fraudulant claims.
Returns should be sent by a delivery method that will provide a "Proof of delivery". YarnFest cannot accept responsibility for any returned items lost in transit to YarnFest. All costs for returns to YarnFest shall be the responsibility of the customer unless the items are faulty, in which case we will arrange a credit or a refund for reasonable shipping costs.
We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.
Yarnfest Ltd The Old Telephone Exchange, Long Lane, Hermitage, Thatcham, Berkshire, RG18 9QS
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